At FINZ Furniture, we combine artisanal craftsmanship with seamless delivery and customer care. Our policies reflect our commitment to quality at every touchpoint of your shopping experience.

Shipping Information

Order Processing

All orders are carefully prepared within 1-2 business days before dispatch. You’ll receive tracking information via email once your order ships.

Shipping Methods

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes full tracking and signature confirmation
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Basic tracking included

Note for International Customers: We ship globally except to certain Asian countries and remote regions. Please allow additional time for customs clearance in your country.

Our Returns Promise

We stand behind every piece in our collections, from our signature Albany armchairs to Bouclé dining chairs. If your purchase doesn’t meet your expectations, our straightforward process ensures your satisfaction.

Returns Policy Overview

  • 15-day window from delivery date for most items
  • Items must be in original, unused condition with all packaging intact
  • Special care required for Albany collection and Bouclé fabric items – protective covers must remain intact

Step-by-Step Returns Process

  1. Initiate Your Return
    Email [email protected] within 15 days using our template below.
  2. Approval
    We’ll respond within 2 business days with authorization and instructions.
  3. Packaging
    Repackage carefully using all original materials and protective packaging.
  4. Shipping
    For exchanges/refunds, ship back via tracked service. We recommend using your original carrier.
  5. Confirmation
    Once received and inspected, we’ll process your exchange/refund within 3 business days.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear FINZ Furniture Customer Service,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

Product Name: [e.g., Albany Armchair in Bouclé Fabric]
Reason for Return: [Wrong Item/Defective/Change of Mind]
Preferred Resolution: [Refund/Exchange for [Product Name]]

I confirm the item(s) are in original condition with all packaging intact.

Kind regards,
[Your Full Name]
[Your Contact Number]

Refund Information

  • Processed within 5-7 business days after we receive and inspect your return
  • Issued to your original payment method (credit/debit card or PayPal)
  • Original shipping fees are non-refundable unless the return is due to our error
  • Customers are responsible for return shipping costs unless the item is faulty

Exchange Information

  • Your replacement ships after we receive your return
  • Price differences will be charged/refunded as needed
  • Subject to product availability

Non-Returnable Items

To maintain our quality standards, these items cannot be returned unless faulty:

  • Made-to-order furniture (including custom upholstery)
  • Seasonal items (Christmas trees after December 20th)
  • Clearance or final sale items
  • Products without original packaging

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange collection and replacement at no cost to you
  • For urgent cases, we may ship a replacement before receiving the return

Our Craftsmanship Commitment

Every FINZ Furniture piece – from our buttoned sofas to bedroom furniture – receives meticulous attention. Should any item not meet our standards, we’ll make it right.

Contact our customer service team at [email protected] or +44 (0)20 7946 0958 (Mon-Fri, 9am-5pm GMT).