Last Updated: [Insert Date]

At FINZ Furniture (“we”, “us”, or “our”), we are committed to protecting the privacy and security of our discerning customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website finzfurniture.com or purchase our premium furniture collections.

1. Information We Collect

To provide our refined shopping experience and deliver our contemporary British designs worldwide, we collect:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address when you make purchases of our armchairs, sofas, or bedroom sets.
  • Payment Information: Credit/debit card details (processed securely via PCI-DSS compliant systems), PayPal email for transactions of higher-value items like our Albany collection.
  • Account Information: Username, password (encrypted), preferences for faster future purchases of accent chairs or seasonal items.
  • Technical Data: IP address, browser type, device information to optimize your browsing experience.
  • Usage Data: Pages visited, time spent, items viewed (particularly our Bouclé and buttoned furniture collections).

2. How We Use Your Information

We use your information with the same care we apply to crafting our premium furniture:

  • To process and fulfill orders for our designer furniture pieces, from chaise sofas to bedside tables.
  • To provide customer support for your inquiries about products like our bistro sets or Christmas trees.
  • To improve our website experience and product offerings based on how international clients interact with our collections.
  • To send marketing communications (with consent) about new arrivals like our latest Bouclé dining chairs or exclusive offers.
  • To prevent fraud and enhance security of transactions for high-value items such as complete bedroom sets.

3. Data Sharing and Disclosure

We treat your data with the same discretion we apply to our tailored upholstery:

  • Service Providers: Trusted third parties assisting with payment processing (Visa, MasterCard, PayPal), shipping, and IT services – all bound by confidentiality agreements.
  • Legal Requirements: When required by law or to protect our rights, such as in cases of suspected fraud.
  • Business Transfers: In connection with any merger or sale of company assets, with appropriate privacy protections.
  • We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve an international clientele (excluding some Asian and remote areas), your information may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses or other approved mechanisms.

5. Data Security

We protect your data with the same dedication we apply to our furniture craftsmanship:

  • 256-bit SSL encryption for all transactions (as used in our payment processing)
  • PCI-DSS compliant systems that never store full card details
  • Regular security audits and real-time fraud monitoring
  • Limited employee access to personal data

6. Your Rights

You have rights regarding your personal information, including:

  • Access: Request a copy of your personal data we hold
  • Correction: Update inaccurate information (e.g., shipping address for your bar stool delivery)
  • Deletion: Request erasure of your data under certain circumstances
  • Objection: Opt-out of marketing communications
  • Restriction: Limit how we use your data
  • Portability: Request transfer of your data to another service

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, much like our accessories complement our furniture:

  • Essential Cookies: Necessary for site functionality (e.g., shopping cart for your accent chairs purchase)
  • Performance Cookies: Help us improve the website (e.g., tracking popular products like our chaise sofas)
  • Marketing Cookies: Used for personalized ads (with consent) about products you’ve viewed like our nesting tables

You can manage cookie preferences through your browser settings or our cookie consent tool.

8. Children’s Privacy

Our website is not designed for children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy periodically, with changes reflected in the “Last Updated” date. Significant changes will be communicated to account holders.

10. Contact Us

For privacy-related inquiries, please contact our Data Protection Officer at:

FINZ Furniture Shop
58 Sidwell St, Exeter, GB EX5W 7DB
Email: [email protected]

Thank you for trusting FINZ Furniture with your personal information as you trust us with your home furnishings.