Welcome to FINZ Furniture’s FAQ section. We’ve compiled answers to the most common questions about our premium furniture collections, delivery services, and customer care. Whether you’re styling your home with our elegant Bouclé sofas or completing your bedroom with our Albany armchairs, we’re here to ensure your experience is as seamless as our buttoned upholstery.

About Our Products

What style of furniture does FINZ Furniture specialise in?
We specialise in contemporary British design with a focus on premium fabrics like Bouclé and tailored silhouettes. Our collections range from statement buttoned sofas and chaise lounges to functional bedside tables and cabinets, all designed to create harmonious living spaces.
Do you offer complete room sets?
Absolutely! We carefully curate matching collections like our bedroom sets (including bed frames, bedside tables and chests of drawers) and dining sets (featuring coordinating chairs and bistro tables). These are perfect for creating cohesive interiors.
Are your products suitable for small spaces?
Many of our pieces like nesting tables, accent chairs and bar stools are designed with space efficiency in mind. Look for our “Compact Living” filter when browsing.

Ordering & Account Questions

How do I create an account?
Simply click “My Account” during checkout or register directly through our website. Account holders enjoy faster checkout, order tracking, and exclusive offers.
Can I modify my order after placing it?
We process orders quickly to ensure fast delivery. Please contact [email protected] immediately if you need changes – we’ll do our best to accommodate requests made within 2 hours of ordering.
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed.

Delivery Information

Good to know: We ship globally (excluding some Asian and remote areas) and handle all customs paperwork for international orders.
What delivery options are available?
We offer two convenient options:
1. Standard Shipping (£12.95): Via DHL/FedEx (10-15 days after dispatch)
2. Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)
How long does order processing take?
Our Exeter team carefully prepares all orders within 1-2 business days before dispatch. You’ll receive tracking information via email.
Do you deliver to my country?
We ship worldwide except certain Asian and remote locations. Delivery costs and times will be calculated at checkout based on your destination.
What should I do when receiving large items?
For pieces like our Albany armchairs or chaise sofas, please clear delivery paths in advance. Drivers will bring items to your doorstep or building entrance.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from delivery date. Items must be in original condition with packaging intact. Please keep packaging until you’re certain you love your new furniture!
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll guide you through the simple process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll arrange and cover return logistics.
How long do refunds take?
Once we receive and inspect returned items, refunds are processed within 5 business days to your original payment method.

Additional Questions

Do you offer assembly services?
Currently we don’t provide assembly, but all our furniture comes with clear instructions and most pieces require minimal assembly.
How do I care for Bouclé fabric?
Our Bouclé sofas and chairs should be gently vacuumed with a brush attachment. Spot clean with mild detergent if needed, and avoid harsh chemicals.
Can I see products in person?
Our showroom is located at 58 Sidwell St, Exeter, EX5W 7DB. We recommend calling ahead as some seasonal items like Christmas trees may have limited display availability.

Still Have Questions?

Our customer service team is happy to help with any other inquiries about our armchairs, bed frames, or any other products.

Email us at: [email protected]

We typically respond within 24 hours during business days.